Email us
Works for everyone — no account and no server required. Attach screenshots or logs if you have them.
We reply within 24 hours — usually much sooner.
Contact
Talk to a human
We answer every message within 24 hours. Email works for anyone — and if you have a server, dashboard tickets keep the full history in one place, with replies also delivered to your inbox.
Dashboard tickets
Already hosting with us? Sign in and use My Tickets — you get the full history and email replies on the same ticket.
Include these and we fix it faster
- Your server ID or join address (shown on the dashboard Network page)
- The exact error text, if there is one
- When it started and what changed just before
- Which plugin, version, or setting you were touching
Or solve it yourself in minutes
Most issues are already covered — no waiting on us.
Guides Step-by-step setup, plugins, performance and fixes. Knowledge Base Short answers to the questions we get most often.
Still stuck? The FAQ covers the rest, and email is always open.